Warranty includes all parts and labour. Broken and worn parts from normal wear and tear are not covered unless Fitness King Ltd has an agreement to state otherwise. The warranty applies to the original purchaser and is non-transferable. Warranty becomes invalid if any attempts are made by the customer to tamper / repair (add), modify or move our equipment.
In some cases, where there is a minor fault, we have a number of steps to deal with the issue. If the damaged is caused by misuse or an accident, the terms of the warranty will be void.
Please contact us stating the order number and a description of the fault and send as much information - Videos, photos via what's app or email. Please find the steps below:
1. We will attempt to diagnose the issue and provide a resolution over the phone.
2. If the issue requires a replacement part, we will send said parts with instructions on how to fix. If we do not have the parts on hand at the time, please allow up to 14 working days for us to deliver the replacement part to you. We will send these parts free of charge if the issue is raised within our warranty limit. However, if the issue is raised after the warranty limit, the customer will be responsible for paying for the replacement parts. This excludes new/boxed/installed items, in which case we will attempt to rectify any issues on site. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from us. We will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.
If steps 1. and 2. do not resolve the issue, we will then offer an on-site fix. This is dependent on your location as you must be within 30-mile radius of our warehouse in Birkenhead. If we attend a fault and find it to be damage - misuse and abuse. Then you must cover our call out / travel cost @ £1.10 per Mile each way.
Due to the nature and use of fitness and gym equipment, the customer is expected to meet our terms of use. Failure to do so will render the terms of the warranty void.
It is our customers responsibility to provide regular machine maintenance. All machines require routine daily, weekly and monthly checks. If you are not aware of what checks need to be made, please contact us.
Do not exceed the recommended max user weight. The max user weight will be displayed in the product specifications on the product page and in the invoice.
Any issues outside the warranty period may only be covered at Fitness Kings discretion.
All our products are high quality commercial use and we carry some fast moving parts in the warehouse. Some other parts can take 14 days from the factory.
Email - sales@fitness-king.co.uk
